“I’ve always said that my first priority as Register is to provide the very best service possible to Howard County families. However, a truly essential aspect of my role as Register is effective fiscal and operational management of my office.
When I was first elected, I undertook a top-to-bottom review of the office’s policies and procedures. I found that some of them were outdated, some made no sense, and some were actually discriminatory. I have spent years working with my staff to modernize our procedures, streamline the probate process, adopt best practices, and ensure equal access to our services. I’m pleased our hard work has paid off both in the outstanding service we provide to the public and in the recognition of this service by the state of Maryland, which issued a perfect audit report for my office in 2015.
In a new term, I pledge to continue to adopt innovative approaches to how we deliver services, continue to seek out new ways to increase efficiency, and continue to be a diligent steward of public resources.”